Refund policy

Need to return an item for a refund or exchange? Not a problem. We accept all returns within 30 calendar days of purchase date. To be eligible for a return, your item(s) must be unused, unwashed and in the same condition you received it. Once we receive your item(s), please allow 4-5 Business Days for your return to be processed. Email us at returns@cricketwear.co for your exchange/refund form.

Please note:

  • Item(s) must be in their original condition with all tags attached. They must not be used, washed or soiled and damaged in any way (this includes makeup stains and/or traces of perfume, deodorant or body odour).
  • In the event a return does not meet the set standards, CricketWear reserves the right to reject the return.
  • Postage is not reimbursed. Refunds are issued on the purchase price only.
  • We cannot guarantee sizes or styles will be available when exchanging items, if this is the case we will provide a full refund for the item(s).
  • All Gift Card sales are final, we do not refund the value of Gift Cards.
  • Refunds are not offered on items marked as final sale. 

COST OF RETURNS

The freight cost for change of mind returns will be at your expense and the goods are your responsibility until they reach our office. Please consider using a trackable shipping service or purchasing shipping insurance. CricketWear is not responsible for any item lost in transit.

Here's a tip: if you made a payment for your order with PayPal, you may be eligible for a return shipping refund via PayPal. For more information, visit their website here.

FAULTY ITEMS

If you have received an item you believe to be faulty, please email us immediately at returns@cricketwear.co before sending back to us. Be sure to provide details on your faulty item, and supporting photos. Refunds and replacements will be issued for manufacturing faults, but not general wear and tear. It remains at the discretion of CricketWear whether the item will be accepted.

In the circumstance the item is deemed faulty:

  • We will issue a replacement of this style with a return parcel for the faulty item to be returned to us.
  • If the faulty item is no longer in stock, we will issue you a full refund or credit note of the full amount to use towards another item.